Refund policy

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • All Signage, print or displays that are custom branded cannot be returned
  • Returned items must have no visible signs of wear, use or damage.
  • No personal Hygiene products like facemasks or faceshields, eyewear can be returned after use

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

Additional Information:

  • After the product has been returned, and on inspection, an exchange or refund will be issued
  • Any shipping fees the customer will need to pay
  • Lost or damaged returns will not be refunded

Contact helen@brandexpert.co.za if you have any questions

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